How Does the Order of Dgroup_category and Dispatch_groups Affect Call Assignment
Last updated on JULY 19, 2017
Applies to:Oracle Utilities Network Management System - Version 18.104.22.168 to 22.214.171.124 [Release 1.12]
Oracle Utilities Network Management System - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 2.3]
Information in this document applies to any platform.
Does the order of the records in dispatch_group_structures table have impact on the output of call assignments?
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