How Does the Order of Dgroup_category and Dispatch_groups Affect Call Assignment (Doc ID 2288142.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.3 to 1.12.0.3 [Release 1.12]
Oracle Utilities Network Management System - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Information in this document applies to any platform.

Goal

Does the order of the records in dispatch_group_structures table have impact on the output of call assignments? 
 

Solution

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