User Experiences Hung Threads in Interactive Production (Doc ID 2288308.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Documaker - Version 12.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.3 version, Enterprise Edition

Experience hung threads in Interactive production.

ERROR
-----------------------
[5/1/17 8:21:41:447 EDT] 0000000f ThreadMonitor W WSVR0605W: Thread "WebContainer : 31" (00000047) has been active for 684163 milliseconds and may be hung. There is/are 50 thread(s) in total in the server that may be hung.
  at com.ibm.ws.session.store.memory.MemoryStore.getSession(MemoryStore.java:193)
  at com.ibm.ws.session.store.memory.MemoryStore.getSession(MemoryStore.java:690)
  at com.ibm.ws.session.SessionManager.getSessionFromStore(SessionManager.java:490)
  at com.ibm.ws.session.SessionManager.getSession(SessionManager.java:474)
  at com.ibm.ws.session.SessionManager.getSession(SessionManager.java:460)
  at com.ibm.ws.session.SessionManager.getSession(SessionManager.java:674)
  at com.ibm.ws.session.SessionContext.getIHttpSession(SessionContext.java:445)
  at com.ibm.ws.session.SessionContext.sessionPreInvoke(SessionContext.java:563)
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, system is failing during production.

Changes

 

Cause

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