Original Discount for Returnable Item is Removed when User Applies a New Transaction Discount for Return (Doc ID 2288467.1)

Last updated on MAY 28, 2021

Applies to:

Symptoms

In Oracle Retail Point Of Service (ORPOS), Original discount for returnable item is removed when user applied a new transaction discount for Exchange transaction. For sale item the discount is applied but for returned item the original discount is removed.

Steps to reproduce:

Prerequisite: Set "MaxDiscountsAllowed" parameter to 'One total discount allowed'

1. Login to the ORPOS application.
2. Enter an item on the Sell item screen.
3. Apply 10% Transaction Discount.
4. Complete the transaction with Cash.
5. Login again to application and retrieve transaction for return.
6. Scan same item/different item for an Exchange.
7. Apply Transaction Discount of 5%.
8. The original discount for returnable item is removed.

Changes

Cause

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