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Multiple SA Created For Single Order Completion On STRM-VT (Doc ID 2288659.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On :  2.5.0.2.0 version, ENV - Environment

ACTUAL BEHAVIOR  
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Multiple SA created for single order completion on STRM-VT  
When attempting to complete an order in CCB, it’s creating 3 SA's  but only one “SAs to create” configured for the selected package and  Base Algorithm - STRM-VT used for SA creation.
Need to verify if <Bug 25846427> - MULTIPLE SA CREATION OF SAME SA TYPE DURING ORDER COMPLETION will solve this issue.

In 2.1 when completing a Registration Order, selecting a package with CCB base STRM-VT Start Method Algorithm Type, only 1 SA is created even if there are multiple SPs with the same SP Type.
In 2.5 when completing a Registration Order, in the same scenario multiple SAs are created, one per each SP. This is an unexpected behavior of the CCB base STRM-VT Start Method Algorithm Type.

EXPECTED BEHAVIOR
-----------------------
A single SA should be created even in in the multiple SPs scenarios.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Order "+" from Account Context.
2. Add campaign details.
3. Click on Show eligibility.
4. View Package.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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