Multiple SA Created For Single Order Completion On STRM-VT
(Doc ID 2288659.1)
Last updated on OCTOBER 17, 2023
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later Information in this document applies to any platform.
Symptoms
On : 2.5.0.2.0 version, ENV - Environment
ACTUAL BEHAVIOR --------------- Multiple SA created for single order completion on STRM-VT When attempting to complete an order in CCB, it’s creating 3 SA's but only one “SAs to create” configured for the selected package and Base Algorithm - STRM-VT used for SA creation. Need to verify if <Bug 25846427> - MULTIPLE SA CREATION OF SAME SA TYPE DURING ORDER COMPLETION will solve this issue.
In 2.1 when completing a Registration Order, selecting a package with CCB base STRM-VT Start Method Algorithm Type, only 1 SA is created even if there are multiple SPs with the same SP Type. In 2.5 when completing a Registration Order, in the same scenario multiple SAs are created, one per each SP. This is an unexpected behavior of the CCB base STRM-VT Start Method Algorithm Type.
EXPECTED BEHAVIOR ----------------------- A single SA should be created even in in the multiple SPs scenarios.
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Go to Order "+" from Account Context. 2. Add campaign details. 3. Click on Show eligibility. 4. View Package.
Changes
Cause
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