Where to Find the Status of Callbacks Assigned to the IVR System (Doc ID 2289689.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.3 and later
Oracle Network Management for Utilities - DMS - Version 1.12.0.3 and later
Information in this document applies to any platform.

Goal

Where you can find the status of callback request assigned to IVR system?

Once the callback requests are assigned to IVR and calls processed by IVR is NMS getting back a response status from IVR?

Solution

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