"ERROR /action/login () com.primavera.infr.ldap.LDAPServiceImpl ?:? While trying to ping LDAP server failed to get initial directory ..." When Trying to Login to P6 (Doc ID 2290188.1)

Last updated on JULY 28, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into P6, the following error occurs.

ERROR
-----------------------

User error:  invalid username or password

P6WebAccess.html log file shows:

ERROR /action/login () com.primavera.infr.ldap.LDAPServiceImpl ?:? While trying to ping LDAP server failed to get initial directory context URL=ldap://<ip> Security= AuthenticationMode= Chase Referrals=1 User Key=uid
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e, v1db1]  

Cause

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