The Most Common Cause of Performance Issues, Hangs, and Freezes in Experience Manager and How to Avoid It (Doc ID 2290189.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.0 and later
Information in this document applies to any platform.

Symptoms

Given enough time, most customers will encounter one or more of these common Workbench symptoms:

Many times these symptoms are resolved, temporarily, via a restart of the Endeca Tools Service.

However, this is treating only the symptoms, and can have catastrophic consequences if the underlying issue is permitted to continue.

Changes

There have not been any out-of-the-ordinary changes.

This scenario can occur even if no significant changes may have been made to the application configuration since deployment.

Cause

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