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How to Log an Enhancement Request Against Oracle Commerce Products (Doc ID 2290238.1)

Last updated on JANUARY 17, 2019

Applies to:

Oracle Commerce Platform - Version 11.0 and later
Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.0 and later
Information in this document applies to any platform.

Goal

The goal of this article is to inform users of the appropriate process to log Enhancement Requests via My Oracle Support into the Oracle Support Services organization.

Solution

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In this Document
Goal
Solution
 I. Method to Log Enhancement Requests
 Enhancement Request Process After an SR is Opened
 II. How to Log an Enhancement Request
 III. How Oracle Processes Enhancement Requests
 IV. How to View Enhancement Requests
 The following steps allow you to review the status of your request in My Oracle Support:

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