Billing Care: Suspended Payments Search Performance Issue

(Doc ID 2290319.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.17.0 version, Billing Care:

ACTUAL BEHAVIOR

Fetch the suspense payments list taking ~ 45 seconds (only 2-3 payments were there in suspense).
Allocate payment from suspense to Account ~ auto allocate was taking around 10 minutes.
Move payment from account to suspense ~ also taking around 10 minutes.
There were not more than 10-12 open items on any accounts which were trying to allocate the payment.

EXPECTED BEHAVIOR


Suspended payments search and other payment related operations on BillingCare page should perform fast.


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms