Claims Missing Reversal Headers (Doc ID 2291047.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Health Insurance Claims Adjudication - Version 2.16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  2.16.1.0.11 version, Processing
een

Some claims on 2.16.1.0.11 are missing reversal headers. This was seen previously on 2.14.2, but it was resolved through a script and a patch and wasn't seen again until the last few days.  The expected behavior is that these claims should have the reversal header.

Due to this issue, these claims cannot be processed.

Changes

 

Cause

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