Claims Missing Reversal Headers
Last updated on JULY 27, 2017
Applies to:Oracle Health Insurance Claims Adjudication - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
On : 22.214.171.124.11 version, Processing
Some claims on 126.96.36.199.11 are missing reversal headers. This was seen previously on 2.14.2, but it was resolved through a script and a patch and wasn't seen again until the last few days. The expected behavior is that these claims should have the reversal header.
Due to this issue, these claims cannot be processed.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms