Can Not Get File Via Chrome / Firefox Which Filename Has Chinese Characters (Doc ID 2291303.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.5.0 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.5.0 version, Folders, Files & Attachments

ACTUAL BEHAVIOR
---------------
Cannot download file 陶瓷贴片电容器_GRM1555C1H180GA01D_MURATA.pdf

EXPECTED BEHAVIOR
-----------------------
User should be able to download file attachment 陶瓷贴片电容器_GRM1555C1H180GA01D_MURATA.pdf

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Logon Web Client as any user
2. Upload this file attachment 陶瓷贴片电容器_GRM1555C1H180GA01D_MURATA.pdf to any object
3. Try to download this file by clicking Get button.
4. Nothing happens except just one line of text "Downloading file"


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms