ONLY DEBIT MEMO IS ENABLED IN RESOLUTION SCREEN WHEN THERE IS AN INVOICE QTY AND NO RECEIPT QTY (Doc ID 2291702.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Retail Invoice Matching - Version 14.1 and later
Information in this document applies to any platform.

Goal

Whenever there is an invoice qty and no receipt qty, regardless choosing receipt or invoice, the same reason code options are in the resolution screen.
Debit Memo Quantity CBQ When a cost discrepancy is marked for resolution with a Charge Back Quantity, either a debit memo quantity or credit note request quantity (depending on the im_supplier_options.send_debit_memo indicator) is created and sent to the supplier.

If the supplier option is set to Yes, a debit memo quantity is sent. If the supplier option is No, a credit note request quantity is sent.
Discrepancy Write-off DWO This action allows the user to stop any further matching activity, export the invoice for payment, and create an entry for the unresolved difference (no document data is created; any discrepancies are written-off)
Match to Receipt MR This action allows the reviewer to directly match the invoice with the newly created receipt, resolving or partially resolving the discrepancy.
 

1) Why is the CBQ is enabled? when chosen that Invoice is correct?

2) Even if the invoice is correct system it is allowing to charge back the vendor. Why is that?

3) Why is the Credit Memo Quantity not enabled when chosen that the Invoice is Correct?

Solution

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