Error: 'Unable To Successfully Communicate With Adapter. The Url or Specified Certificate May Be Invalid' Received While Registering Adapter in CIS (Doc ID 2292206.1)

Last updated on AUGUST 14, 2017

Applies to:

Oracle Health Sciences CIS - Version 4.0.0 and later
Information in this document applies to any platform.

Symptoms

From the CIS UI, the following error is encountered while trying to register an InForm Adapter: 'Unable To Successfully Communicate With Adapter. The Url Or Specified Certificate May Be Invalid'

Server Event Log Error:

Call to web method "CreateSimpleAdapter" failed for adapter "https://www6.webcrf.net/<Customer Specific InForm Adapter Name>/CentralAdmin/CentralAdminService.svc".PhaseForward.CentralAdmin.Framework.Common.Resource.CAException: Call to web method "GetAdapterInfo" failed for adapter "https://www6.webcrf.net/<Customer Specific InForm Adapter Name>/CentralAdmin/CentralAdminService.svc". ---> System.ServiceModel.FaultException: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework 3.0 SDK documentation and inspect the server trace logs.

Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at PhaseForward.CentralAdmin.Framework.CentralAdmin.CentralAdminService.GetAdapterInfo(XmlElement requestParams)
at PhaseForward.CentralAdmin.Framework.Adapter.AdapterWseWebMethodHandler.CallWebMethod(WebMethod webMethod, XmlElement request, CentralAdminServiceClient proxy, IPlatformPrincipal temporaryPrincipal) in c:\CentralAdmin46SP2\AppServer\Framework\Adapter\AdapterWseWebMethodHandler.cs:line 126
at PhaseForward.CentralAdmin.Framework.Adapter.ComplexAdapter.LoadFromWS() in c:\CentralAdmin46SP2\AppServer\Framework\Adapter\ComplexAdapter.cs:line 457
--- End of inner exception stack trace ---

Server stack trace:
at PhaseForward.CentralAdmin.Framework.Adapter.ComplexAdapter.LoadFromWS() in c:\CentralAdmin46SP2\AppServer\Framework\Adapter\ComplexAdapter.cs:line 471
at System.Runtime.Remoting.Messaging.Message.Dispatch(Object target)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at PhaseForward.CentralAdmin.Framework.Adapter.ComplexAdapter.LoadFromWS()
at PhaseForward.CentralAdmin.Framework.Adapter.SimpleAdapter..ctor(String url, String adapterDisplayName) in c:\CentralAdmin46SP2\AppServer\Framework\Adapter\SimpleAdapter.cs:line 61

 

Cause

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