Internal Service Request (ISR) Error Number 2 - Application Crashes Clicking the 'Set Criteria' Button on Virtual Connection Tab (Doc ID 2292455.1)

Last updated on AUGUST 07, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

MetaSolv Solution version 6.2.1.1005

The application crashes with an "Error Number 2" after clicking the "Set Criteria..." button in the "Related Bandwidth Circuit Search" window when attempting to add a new virtual connection on an ISR order with a request type for "X-Broadband Services".


Error Text



Recreation Steps

The issue can be reproduced at will with the following steps:

1. Create an ISR order (request type = X-Broadband Services, Number of Virt Conn = 1)
 
2. Click on the Virtual Connections tab

3. Click the Add New icon to add a virtual connection

4. Click the "...Rel Circuit" button in the bottom right of the "Virtual Connection - New" window

5. Click the "Set Criteria..." button on the "Related Bandwidth Circuit Search" window (w_so_circuit_assignment) and the application crashes


Business Impact

Due to this issue, users are unable to process ISR orders for Broadband Services.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms