My Oracle Support Banner

Internal Service Request (ISR) Error Number 2 - Application Crashes Clicking the 'Set Criteria' Button on Virtual Connection Tab (Doc ID 2292455.1)

Last updated on MARCH 12, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.


MetaSolv Solution version

The application crashes with an "Error Number 2" after clicking the "Set Criteria..." button in the "Related Bandwidth Circuit Search" window when attempting to add a new virtual connection on an ISR order with a request type for "X-Broadband Services".

Error Text

Recreation Steps

The issue can be reproduced at will with the following steps:

1. Create an ISR order (request type = X-Broadband Services, Number of Virt Conn = 1)
2. Click on the Virtual Connections tab

3. Click the Add New icon to add a virtual connection

4. Click the "...Rel Circuit" button in the bottom right of the "Virtual Connection - New" window

5. Click the "Set Criteria..." button on the "Related Bandwidth Circuit Search" window (w_so_circuit_assignment) and the application crashes

Business Impact

Due to this issue, users are unable to process ISR orders for Broadband Services.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.