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When upgrading from Docupresentment (IDS) 2.4 to IDS 2.8, the Idswdservice.exe is Unexpectedly Deleted (Doc ID 2292848.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Documaker - Version 12.5 and later
Generic Windows

Symptoms

After upgrading Docupresentment 2.4 to 2.8, finding that the idswdservice.exe file in the ~\docserv folder gets deleted unexpectedly.

This deletion does not allow IDS to start until the idswdservice.exe file is re-introduced.

The issue occurs after a reboot is initiated after some windows updates are applied.



STEPS
-----------------------
The issue is reproduced with the following customized batch script:
1) Stop IDS 2.4.
2) Backup the docerv/docclnt folders.
3) Run the silent uninstall of IDS2.4.
4) Delete any docserv/doclcnt folders that might still linger after the uninstall.
5) Install  IDS 2.8.


Cause

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In this Document
Symptoms
Cause
Solution


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