CIS Syncs Completed Successfully But no New Transactions Are Being Processed. (Doc ID 2293175.1)

Last updated on AUGUST 14, 2017

Applies to:

Oracle Health Sciences CIS - Version 4.0.0 and later
Oracle Health Sciences InForm Adapter - Version 1.0.0 and later
Information in this document applies to any platform.

Symptoms

 It was found that data was entered in InForm for a given study however, no new transactions are processed in CIS despite several successful syncs.

 

On the InForm Application Server, there are errors pointing to memory issues.

Error:

2017-08-01 17:31:10,078 [279104] ERROR Oracle.InForm.ServerAdapter.Service.ServerAdapterService Trial Thread launcher exits due to the exception.
System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.
at System.Threading.Thread.StartInternal(IPrincipal principal, StackCrawlMark& stackMark)
at System.Threading.Thread.Start(StackCrawlMark& stackMark)
at System.Threading.Thread.Start(Object parameter)
at Oracle.InForm.ServerAdapter.Service.ServerAdapterService.LaunchWorkerThread(UpdateCacheProcDel worker, Object stateInfo) in c:\InformServerAdapter\ServerAdapter\Service\ServerAdapterService.cs:line 350
at Oracle.InForm.ServerAdapter.Service.ServerAdapterService.UpdateCaches(UpdateCacheProcDel worker, XmlNode trialThreadPool) in c:\InformServerAdapter\ServerAdapter\Service\ServerAdapterService.cs:line 211
at Oracle.InForm.ServerAdapter.Service.ServerAdapterService.TrialThreadLauncherProc(Object stateInfo) in c:\InformServerAdapter\ServerAdapter\Service\ServerAdapterService.cs:line 614

-- And / O r--

2017-08-01 17:11:10,032 [268120] ERROR Oracle.InForm.ServerAdapter.Service.ServerAdapterService Trial Thread launcher exits due to the exception.
Oracle.InForm.ServerAdapter.Common.Resources.InFormServerAdapterException: Failed to create InForm Object Inform.PFService. Please make sure Service or Trial has started ---> System.Runtime.InteropServices.COMException: Not enough storage is available to process this command.
at PhaseForward.InFormAdapter.ServerAdapter.Interop.PFInformServiceWrap55.TrialDirectoryWrapClass.GetTrialList(String serverName)
at Oracle.InForm.ServerAdapter.Service.InFormServerAdapterImpl.GetTrialList(String server) in c:\InformServerAdapter\ServerAdapter\Service\InformServerAdapterImpl.cs:line 1720
--- End of inner exception stack trace ---
at Oracle.InForm.ServerAdapter.Service.InFormServerAdapterImpl.GetTrialList(String server) in c:\InformServerAdapter\ServerAdapter\Service\InformServerAdapterImpl.cs:line 1797
at Oracle.InForm.ServerAdapter.Service.ServerAdapter.GetTrialList() in c:\InformServerAdapter\ServerAdapter\Service\ServerAdapter.cs:line 202
at Oracle.InForm.ServerAdapter.Service.ServerAdapterService.UpdateCaches(UpdateCacheProcDel worker, XmlNode trialThreadPool) in c:\InformServerAdapter\ServerAdapter\Service\ServerAdapterService.cs:line 169
at Oracle.InForm.ServerAdapter.Service.ServerAdapterService.TrialThreadLauncherProc(Object stateInfo) in c:\InformServerAdapter\ServerAdapter\Service\ServerAdapterService.cs:line 614

 

Cause

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