Email Notifications Not Working With "Invalid Addresses" in Agile Application Server Log (Doc ID 2293643.1)

Last updated on SEPTEMBER 26, 2024

Applies to:

Symptoms

Email Notifications are not sent to user with below error in the Agile Application Server log (nohup.log/stdout.log). Refer to Doc ID 1456651.1 to understand the Agile Application Server log location:

Error

javax.mail.SendFailedException: Invalid Addresses

nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 <xxxxx.xxxxx@xxxxx.COM>... Unknown User

Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 <xxxxx.xxxxx@xxxxx.COM>... Unknown User

at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1145)
... 16 more
QUIT
221 2.0.0 xxxxxx.xxxxxx.net closing connection
2017-06-20 08:52:10,204 <SendEmailListener:ERROR> <Email Notification Subsystem> Exception while sending email. Reason : Email send failed. Email details :

221 2.0.0 xxxxxx.xxxxxx.net closing connection
2017-06-20 08:52:10,204 <SendEmailListener:ERROR> <Email Notification Subsystem> Exception while sending email. Reason : Email send failed. Email details :
Subject: <Your approval is required for Gate Implement Change Plan Phase Gate>
Recipients: ["xxxxx, xxxxx (odata1)"<xxxxx.xxxxx@xxxxxx.COM>]
Invalid addresses: "xxxxx, xxxxx (odata1)" <xxxxx.xxxxx@xxxxxx.COM>, Unsent Valid addresses: Actual Exception : Invalid Addresses

After enabling debug log as explained in Doc ID 2024176.1, see below log:

Actual Exception : Could not connect to SMTP host: mail.test<DOMAIN_NAME>, port: 25

Invalid addresses: "xxxxx, xxxxx(xxxxx)" <xxxx.xxxxx@xxxxxx.com>, Unsent Valid addresses: Actual Exception : Invalid Addresses
Invalid addresses: "xxxxx, xxxxx(xxxxx)" <xxxx.xxxxx@xxxxxx.com>, Unsent Valid addresses: Actual Exception : Invalid Addresses
Invalid addresses: "xxxxx, xxxxx(xxxxx)" <xxxx.xxxxx@xxxxxx.com>, Unsent Valid addresses: Actual Exception : Invalid Addresses
..

Actual Exception : No recipient addresses
.

Cause

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