Last updated on AUGUST 08, 2017

Applies to:

Symptoms

Email Notifications at first work but after sometime Email Notifications Do Not Work.

ERROR

[14 Jun 2017 08:33:42, CEST] [ERROR] [ Actual Exception : null]
[14 Jun 2017 08:33:42, CEST] [ERROR] [ Exception while sending email. Reason : Email send failed. Email details :
Subject:
Recipients: ["xxxxx, xxxxx(xxxxx)"<xxxxx.xxxxx@xxxxx.com>]
Actual Exception : null]
.

Errors reported from stdout.log

javax.mail.SendFailedException: Invalid Addresses;

nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 <xxxxx.xxxxx@xxxxx.COM>... Unknown User

Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 <xxxxx.xxxxx@xxxxx.COM>... Unknown User

at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1145)
... 16 more
QUIT
221 2.0.0 ch1ssainov01.novartis.net closing connection
2017-06-20 08:52:10,204 <SendEmailListener:ERROR> <Email Notification Subsystem> Exception while sending email. Reason : Email send failed. Email details :

221 2.0.0 ch1ssainov01.novartis.net closing connection
2017-06-20 08:52:10,204 <SendEmailListener:ERROR> <Email Notification Subsystem> Exception while sending email. Reason : Email send failed. Email details :
Subject: <Your approval is required for Gate Implement Change Plan Phase Gate>
Recipients: ["xxxxx, xxxxx (odata1)"<xxxxx.xxxxx@xxxxxx.COM>]
Invalid addresses: "xxxxx, xxxxx (odata1)" <xxxxx.xxxxx@xxxxxx.COM>, Unsent Valid addresses: Actual Exception : Invalid Addresses

Errors reported after setting notification debug per <Document> How to Enable Debug Log for Agile PLM Notification <Doc ID 2024176.1>

Actual Exception : Could not connect to SMTP host: mail.testmail.com, port: 25

Invalid addresses: "xxxxx, xxxxx(xxxxx)" <xxxx.xxxxx@xxxxxx.com>, Unsent Valid addresses: Actual Exception : Invalid Addresses
Invalid addresses: "xxxxx, xxxxx(xxxxx)" <xxxx.xxxxx@xxxxxx.com>, Unsent Valid addresses: Actual Exception : Invalid Addresses
Invalid addresses: "xxxxx, xxxxx(xxxxx)" <xxxx.xxxxx@xxxxxx.com>, Unsent Valid addresses: Actual Exception : Invalid Addresses
.

Actual Exception : No recipient addresses
.

Several Invalid addresses listed

Changes

 This issue started happening after a recent large data upload.

Cause