Error: "An error occurred attempting to encrypt the password. Possible causes: Missing or invalid keystore password file (.pwf), or corrupt keystore file (.jks)." When Re-administering the Privuser Account Using the Databaselogins.bat Utility

(Doc ID 2293770.1)

Last updated on AUGUST 08, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.7 and later
Information in this document applies to any platform.

Symptoms

When using databaselogins.bat/.sh to re-administer the Privuser account when using AE06 authentication the following error is observed in the command prompt:

ERROR
----------

com.primavera.PhoenixException: Problem occurred during decryption, unable to decrypt
at com.primavera.common.AESEncryptor.do(AESEncryptor.java)
at com.primavera.common.a.new(Encryptor.java)
at com.primavera.common.util.EntryPoint.f(EntryPoint.java)
at com.primavera.database.tools.dbmt.updatelogins.ui.LoginTablePanel.reEncryptExistingPasswords(LoginTablePanel.java:260)
at com.primavera.database.tools.dbmt.updatelogins.ui.LoginTablePanel.onEnter(LoginTablePanel.java:242)
at com.primavera.database.tools.dbmt.updatelogins.ui.UpdatePrivateDatabaseLoginsUI$NextButtonActionListener.actionPerformed(UpdatePrivateDatabaseLoginsUI.java:261)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:2022)
at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2348)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:402)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:259)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.java:252)
at java.awt.Component.processMouseEvent(Component.java:6533)
at javax.swing.JComponent.processMouseEvent(JComponent.java:3324)
at java.awt.Component.processEvent(Component.java:6298)
at java.awt.Container.processEvent(Container.java:2236)
at java.awt.Component.dispatchEventImpl(Component.java:4889)
at java.awt.Container.dispatchEventImpl(Container.java:2294)
at java.awt.Component.dispatchEvent(Component.java:4711)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4888)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4525)
at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4466)
at java.awt.Container.dispatchEventImpl(Container.java:2280)
at java.awt.Window.dispatchEventImpl(Window.java:2746)
at java.awt.Component.dispatchEvent(Component.java:4711)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:90)
at java.awt.EventQueue$4.run(EventQueue.java:731)
at java.awt.EventQueue$4.run(EventQueue.java:729)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:201)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
Caused by: com.primavera.PhoenixException: Unable to locate proper decryption key
... 42 more
Original Exception:
com.primavera.PhoenixException: Unable to locate proper decryption key
at com.primavera.common.AESEncryptor.do(AESEncryptor.java)
at com.primavera.common.a.new(Encryptor.java)
at com.primavera.common.util.EntryPoint.f(EntryPoint.java)
at com.primavera.database.tools.dbmt.updatelogins.ui.LoginTablePanel.reEncryptExistingPasswords(LoginTablePanel.java:260)
at com.primavera.database.tools.dbmt.updatelogins.ui.LoginTablePanel.onEnter(LoginTablePanel.java:242)
at com.primavera.database.tools.dbmt.updatelogins.ui.UpdatePrivateDatabaseLoginsUI$NextButtonActionListener.actionPerformed(UpdatePrivateDatabaseLoginsUI.java:261)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:2022)
at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2348)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:402)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:259)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.java:252)
at java.awt.Component.processMouseEvent(Component.java:6533)
at javax.swing.JComponent.processMouseEvent(JComponent.java:3324)
at java.awt.Component.processEvent(Component.java:6298)
at java.awt.Container.processEvent(Container.java:2236)
at java.awt.Component.dispatchEventImpl(Component.java:4889)
at java.awt.Container.dispatchEventImpl(Container.java:2294)
at java.awt.Component.dispatchEvent(Component.java:4711)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4888)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4525)
at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4466)
at java.awt.Container.dispatchEventImpl(Container.java:2280)
at java.awt.Window.dispatchEventImpl(Window.java:2746)
at java.awt.Component.dispatchEvent(Component.java:4711)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:90)
at java.awt.EventQueue$4.run(EventQueue.java:731)
at java.awt.EventQueue$4.run(EventQueue.java:729)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:201)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
[ERROR] [2017-08-03 13:13:41] [USER] An error occurred attempting to encrypt the password. Possible causes: Missing or invalid keystore password file (.pwf), or corrupt keystore file (.jks)."

STEPS TO DUPLICATE
-----------------------
The issue can be reproduced at will with the following steps:

Launch databaselogins utility (databaselogins.bat)
In the Database Connections section enter in the database connection details, next
Enter in database connection details
Enter in the privuser password
Observe Error

Cause

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Error: "An error occurred attempting to encrypt the password. Possible causes: Missing or invalid keystore password file (.pwf), or corrupt keystore file (.jks)." When Re-administering the Privuser Account Using the Databaselogins.bat Utility

Applies to:

Symptoms

Cause

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