Validation Of Native Account ID On Customer Contact
Last updated on AUGUST 07, 2017
Applies to:Oracle Utilities Customer Care and Billing - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
On : 188.8.131.52.0 version, CI - Customer Information
This is an Enhancement Request for validation of Native Account ID on Customer Contact
Prior to CC&B Service Pack 2 one recorded the Account & Premise as characteristics on the Customer Contact. In adopting Service Pack 2 they have chosen to record the account in the native ‘Account’ field on the Customer Contact, which forces validation of the Person & Account, and will not let the contact be recorded without the Person being linked to the Account. I belive the native Premise field does the same - the 3 entities have to be set up on the V.
As per business model one receive contact from Persons about an Account where they are not the bill payer. We are using the Person Account Relationship link in CC&B only for bill payers or people who are authorised to discuss the account (as a form of security control for sharing customer information). The contact we receive will not always be from people who are authorised to discuss the account, so we do not want to link them to the Account. The issue we have is that we cannot log the Customer Contact without linking them. We would also like to use the native field to enjoy other benefits in CC&B (e.g. the account history and communication history zones).
Would Oracle consider a Feature Configuration item to remove this validation, so Account and Premise IDs do not have to be linked to the Persons on the Contact?
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