Reported ERT in WCE Call History is not Populated. See in JMService "WARNING* CESDateTime.C:432: getdate_err=7"
(Doc ID 2294160.1)
Last updated on NOVEMBER 14, 2019
Applies to:Oracle Utilities Network Management System - Version 18.104.22.168 and later
Oracle Network Management for Utilities - DMS - Version 22.214.171.124 and later
Information in this document applies to any platform.
The reported ERT in Web Call Entry (WCE) Call History is not populated.
When a call is submitted in WCE with "ERT to Report" field populated, the Reported ERT column in Call History is blank. Investigation of any log messages reported a Warning:
08/04/17 14:57:20: 0x7f24774d0700,ctp=0x117c86e8,"JMService::processCall(parse calls)" *WARNING* CESDateTime.C:432: getdate_err=7 for date=[08-04-2017 19:56]
It is expected that the ERT should be populated in the Call History.
The issue can be reproduced with the following steps:
1. search for a customer in WCE
2. populate the ERT to Report field
3. submit the call - take note of the call id
4. open the call history by entering the call id in WCE
5. observe the Reported ERT - it is blank.
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