Reported ERT in WCE Call History is not Populated. See in JMService "WARNING* CESDateTime.C:432: getdate_err=7"
(Doc ID 2294160.1)
Last updated on SEPTEMBER 19, 2022
Applies to:
Oracle Utilities Network Management System - Version 1.12.0.3 and laterOracle Network Management for Utilities - DMS - Version 1.12.0.3 and later
Information in this document applies to any platform.
Symptoms
The reported ERT in Web Call Entry (WCE) Call History is not populated.
When a call is submitted in WCE with "ERT to Report" field populated, the Reported ERT column in Call History is blank. Investigation of any log messages reported a Warning:
08/04/17 14:57:20: 0x7f24774d0700,ctp=0x117c86e8,"JMService::processCall(parse calls)" *WARNING* CESDateTime.C:432: getdate_err=7 for date=[08-04-2017 19:56]
It is expected that the ERT should be populated in the Call History.
The issue can be reproduced with the following steps:
1. search for a customer in WCE
2. populate the ERT to Report field
3. submit the call - take note of the call id
4. open the call history by entering the call id in WCE
5. observe the Reported ERT - it is blank.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |