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Reported ERT in WCE Call History is not Populated. See in JMService "WARNING* CESDateTime.C:432: getdate_err=7" (Doc ID 2294160.1)

Last updated on SEPTEMBER 19, 2022

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.3 and later
Oracle Network Management for Utilities - DMS - Version 1.12.0.3 and later
Information in this document applies to any platform.

Symptoms

The reported ERT in Web Call Entry (WCE) Call History is not populated.

When a call is submitted in WCE with "ERT to Report" field populated, the Reported ERT column in Call History is blank.   Investigation of any log messages reported a Warning:

08/04/17 14:57:20: 0x7f24774d0700,ctp=0x117c86e8,"JMService::processCall(parse calls)" *WARNING* CESDateTime.C:432: getdate_err=7 for date=[08-04-2017 19:56]



It is expected that the ERT should be populated in the Call History.


The issue can be reproduced with the following steps:

1. search for a customer in WCE
2. populate the ERT to Report field
3. submit the call - take note of the call id
4. open the call history by entering the call id in WCE
5. observe the Reported ERT - it is blank.

Cause

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In this Document
Symptoms
Cause
Solution
References


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