Not Able To View Cases Using Case Actions Search With a Specific Product Name
(Doc ID 2294445.1)
Last updated on JULY 13, 2023
Applies to:
Oracle Life Sciences Argus Safety - Version 7.0.4 and laterInformation in this document applies to any platform.
Symptoms
Not able to view cases using case actions search with once specific product name
No results are returned for cases logged with this product. No errors are reported
The issue can be reproduced at will with the following steps.
- Case actions
- Open
- Search
- Select a Product family name from list
- Not able to find cases but the product name exists in the cases that are booked into Argus.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |