Generic System Error Thrown Clicking on General Comments Hyperlink in a Business Process (Doc ID 2294446.1)

Last updated on AUGUST 10, 2017

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.


On Unifier : Any Version

Notification occurs when clicking on the General Comments hyperlink within a Business Process

The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problem.

The issue can be reproduced at will with the following steps:

  1. Login Unifier environment
  2. Navigate to the applicable workspace and Open a Business Process record
  3. Click on the General Comments hyper
  4. Notice the error

Excerpt found in the Unifier log files:

ERROR Target.Exception ~...~ unifier:/share/editGCWithoutWorkFlow throws an exception at /share/action.xml:2528: ~
/share/action.xml:2528: org.apache.velocity.exception.MethodInvocationException:
Invocation of method 'html2string' in class com.skire.webant.util.StringUtils threw exception java.lang.NoClassDefFoundError:
Could not initialize class sun.awt.X11.XToolkit @ /share/gcwithoutworkflow.vm[784,150]

Due to this issue, users cannot add General Comments


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