Generic System Error Thrown Clicking on General Comments Hyperlink in a Business Process (Doc ID 2294446.1)

Last updated on AUGUST 10, 2017

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

On Unifier : Any Version

Notification occurs when clicking on the General Comments hyperlink within a Business Process

ERROR
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The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problem.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Login Unifier environment
  2. Navigate to the applicable workspace and Open a Business Process record
  3. Click on the General Comments hyper
  4. Notice the error

Excerpt found in the Unifier log files:

ERROR Target.Exception ~...~ unifier:/share/editGCWithoutWorkFlow throws an exception at /share/action.xml:2528: ~
/share/action.xml:2528: org.apache.velocity.exception.MethodInvocationException:
Invocation of method 'html2string' in class com.skire.webant.util.StringUtils threw exception java.lang.NoClassDefFoundError:
Could not initialize class sun.awt.X11.XToolkit @ /share/gcwithoutworkflow.vm[784,150]

BUSINESS IMPACT
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Due to this issue, users cannot add General Comments

Cause

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