Errors: "Invalid authentication. Please try again" and "Problem occurred during decryption, unable to decrypt" and "Unable to locate proper decryption key" When Attempting to Login to the Primavera P6 Administrator (adminpv.cmd/.sh) (Doc ID 2294511.1)

Last updated on AUGUST 23, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to the Primavera P6 Administrator (adminpv.cmd/.sh), using external encryption keys with an AE06 encryption string stored for the private database user in the PUBUSER database table, the following error is observed:

ERROR

Invalid authentication. Please try again.

The following error is observed in the DOS window running the Administrative Tool:

ERROR

[AWT-EventQueue-0:INFO] com.primavera.bre.SystemApplicationContext: Refreshing com.primavera.bre.SystemApplicationContext@231d7b0e: startup date [Mon Aug 07 07:52:55 MDT 2017]; root of context hierarchy
[AWT-EventQueue-0:INFO] org.springframework.beans.factory.xml.XmlBeanDefinitionReader: Loading XML bean definitions from class path resource [com/primavera/admintool/adminconf.xml]
ERROR: Unable to decrypt password for config database. Unable to locate proper decryption key
ERROR: Unable to decrypt password for config database. Unable to locate proper decryption key
Unable to resolve privileged username and password
Unable to determine PUBUSER password
ERROR: Unable to decrypt password for config database. Unable to locate proper decryption key
Unable to resolve privileged username and password
Unable to determine PUBUSER password
ERROR: Unable to decrypt password for config database. Unable to locate proper decryption key
ERROR: Unable to decrypt password for config database. Unable to locate proper decryption key
com.primavera.PhoenixException: Unable to resolve privileged username and password
Unable to determine PUBUSER password
at com.primavera.infr.db.PrivUserResolver.<init>(Unknown Source)
...
Caused by: com.primavera.PhoenixException: Unable to determine PUBUSER password

OR

ERROR


[AWT-EventQueue-0:INFO] com.primavera.bre.SystemApplicationContext: Refreshing com.primavera.bre.SystemApplicationContext@378f0630: startup date [Mon Aug 07 07:17:54 MDT 2017]; root of context hierarchy
[AWT-EventQueue-0:INFO] org.springframework.beans.factory.xml.XmlBeanDefinitionReader: Loading XML bean definitions from class path resource [com/primavera/admintool/adminconf.xml]
Unable to resolve privileged username and password
Problem occurred during decryption, unable to decrypt
Unable to resolve privileged username and password
Problem occurred during decryption, unable to decrypt
com.primavera.PhoenixException: Unable to resolve privileged username and password
Problem occurred during decryption, unable to decrypt
        at com.primavera.infr.db.PrivUserResolver.<init>(Unknown Source)
        at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
Caused by: com.primavera.PhoenixException: Problem occurred during decryption, unable to decrypt
        at com.primavera.common.a.b(Unknown Source)
        at com.primavera.common.b.a(Unknown Source)
        ... 39 more
Caused by: com.primavera.PhoenixException: Unable to locate proper decryption key

Cause

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