Questions About Bill Corrections (Doc ID 2295196.1)

Last updated on FEBRUARY 24, 2021

Applies to:

Symptoms

Scenario:
One account is having a bill and applied an adjustment over this bill. Now want to generate a bill correction.

Expected Behaviour:
How to generate an adjustment over the last bill? Because if an adjustment is created, this adjustment will go to the actual bill, not to the last bill which is expected to regenerate.

Steps:
1.Create an account and billing starts on the first of the month
2.On 1st November the billing has finished, so the next billing cycle will be 1st December
3.On 2nd November make an adjustment (10 monetary amount) to this account and need this amount should reflect in the last bill.

Changes

Cause

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