Base Behavior of Adjustment in Cancellation Scenario
(Doc ID 2295245.1)
Last updated on FEBRUARY 24, 2019
Applies to:Oracle Financial Services Revenue Management and Billing - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
184.108.40.206.0 version, BI - Billing
1) Time Period in this scenario - Apr, May and June - 3 billing months.
2) Account is tagged to monthly billing schedule
Step1: Apr bill for account is created and is frozen, eventually payment is also done.
Step2: Adjustment (DEBIT_BC) created on April month’s bill post payment is completed. This will be reflected in May month’s invoice.
Step3: May bill is created in pending status and that bill has accounted the adjustment created against Apr bill.
Step4: May bill is frozen and after that user stops the auto pay and cancels the bill.
What happens to the adjustment that was part of May bill? Is it lost or is it carried forward to the April bill?
Also, the adjustment is still linked to May bill (which has been cancelled and so customer will not be booked).
Hence it will not be carried forward to June bill, which effectively means that customer will never be booked for this adjustment?
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