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Error 'Abnormal program termination. An internal error has occurred. Please provide the following files to Oracle Support' When Attempting to Install the P6 EPPM Home Folder Using 'setup.exe' (Doc ID 2295620.1)

Last updated on JANUARY 21, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to install the P6 Home Folder, using the setup.exe (Example: P6_R162\Disk1\install\setup.exe), the following error occurs:

SEVERE:
Abnormal program termination. An internal error has occurred.
Please provide the following files to Oracle Support :

"C:\Program Files\Oracle\Inventory\logs\installActions2017-08-09_03-34-04PM.log"
"C:\Program Files\Oracle\Inventory\logs\oraInstall2017-08-09_03-34-04PM.err"
"C:\Program Files\Oracle\Inventory\logs\oraInstall2017-08-09_03-34-04PM.out"

 The installActions<date-time stamp>.log file contains the following:

*** Specify Local Host Name Page***
INFO: Setting the 'HostName ( ORACLE_HOSTNAME )' property to 'p6'. Received the value from the default settings.
INFO: *** Entering Component: p6suite installation
INFO: Setting variable 'runP6Config' to 'true'. Received the value from the variable calculation.
INFO: Setting variable 'prodFileExists' to 'false'. Received the value from the variable calculation.
INFO: Setting variable 'p6suite_src' to ''. Received the value from the variable calculation.
INFO: Setting variable 'p6_home' to ''. Received the value from the variable calculation.
INFO: Setting variable 'needCheckJavaHome' to 'false'. Received the value from the variable calculation.
INFO: Setting variable 'isWin' to 'true'. Received the value from the variable calculation.
INFO: Setting variable 'java_home' to ''. Received the value from the variable calculation.
INFO: Setting variable 'p6suite_src' to 'C:\P6_R162\Disk1\stage\'. Received the value from a code block.
INFO: Setting variable 'p6suite_src' to 'C:\P6_R162\Disk1\stage\..\..\p6suite'. Received the value from a code block.
INFO: Setting variable 'p6_home' to 'C:\Oracle\middleware\p6'. Received the value from a code block.
INFO: Setting variable 'needCheckJavaHome' to 'true'. Received the value from a code block.
SEVERE: Abnormal program termination. An internal error has occured. Please provide the following files to Oracle Support :

"C:\Program Files\Oracle\Inventory\logs\installActions2017-08-09_03-34-04PM.log"
"C:\Program Files\Oracle\Inventory\logs\oraInstall2017-08-09_03-34-04PM.err"
"C:\Program Files\Oracle\Inventory\logs\oraInstall2017-08-09_03-34-04PM.out"
INFO: User Selected: Yes/OK

The oraInstall<date-time stamp>.err file contains the following:

Exception java.lang.UnsupportedClassVersionError: OiJarResourceLoader : Unsupported major.minor version 51.0 occurred..
java.lang.UnsupportedClassVersionError: OiJarResourceLoader : Unsupported major.minor version 51.0
at java.lang.ClassLoader.defineClass1(Native Method)

The oraInstall<date-time stamp>.out file is empty.

 

The issue can be reproduced at will using the following steps:

  1. Launch the P6 Disk 1 installer by running the setup.exe (Example: C:\P6_R162\Disk1\install\setup.exe).
  2. Select Next at the Welcome screen.
  3. Ensure that the Destination Oracle Home name and install path is the same as a previous installed Oracle Product, then select Next.
  4. Observe the reported error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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