"Invalid content item XML could not be loaded" When Clicking On a Packaged Service in XM's Pages (Doc ID 2295895.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.1 and later
Information in this document applies to any platform.

Symptoms

As part of the migration process to OC 11.1 customer's have to move the location of their packaged "services" directory as described in the migration guide here: http://docs.oracle.com/cd/E55326_02/ToolsAndFrameworks.111/pdf/MigrationGuide.pdf#page=24
After this change is made, customer's notice that the 3 packaged services are themselves now visible in XM under the base site as "pages". When a user tries to click on these services in XM they see the following pop-up "Invalid content item XML could not be loaded".

Changes

 Recent migration/upgrade to Oracle Commerce Version 11.1+

Cause

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