OSM Cartridges Not Showing Up On OSM Task WebClient Query Page

(Doc ID 2295908.1)

Last updated on AUGUST 16, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.3.5.0.0 and later
Information in this document applies to any platform.

Goal

 OSM cartridges are not showing up on the OSM Task WebClient Query Page.

 The cartridges show up in om_cartridge table.

The following error is in the log file:

See the following error:
<Aug 9, 2017, 4:23:30,288 PM GMT> <Error> <com.mslv.oms.security.AccessController> <BEA-000000> <Not authorized. The user osmadmin is not authorized to make the Worklist Viewer request>
<Aug 9, 2017, 4:23:30,300 PM GMT> <Error> <com.mslv.oms.core.logSecurityViolation> <BEA-000000> <Security violation by user = osmadmin>
<Aug 9, 2017, 4:23:30,300 PM GMT> <Error> <com.mslv.oms.core.logOMSException> <BEA-000000> <An OMS Exception has been thrown. Reason: com.mslv.oms.security.OMSSecurityException: Worklist Viewer
com.mslv.oms.security.OMSSecurityException: Worklist Viewer
at com.mslv.oms.security.AccessController.checkWorklistAccess(AccessController.java:117)
at com.mslv.oms.security.AccessController.checkAccess(AccessController.java:74)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(RequestProcessorSupport.java:154)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(RequestProcessorSupport.java:93)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.dispatch(RequestProcessorSupport.java:477)
at com.mslv.oms.jsp.processor.WorklistProcessor.loadTable(WorklistProcessor.java:140)
at com.mslv.oms.jsp.processor.OrderListProcessorSupport.reloadIfRequired(OrderListProcessorSupport.java:492)
at com.mslv.oms.jsp.processor.WorklistProcessor.processRequest(WorklistProcessor.java:213)
at com.mslv.oms.jsp.controller.RequestController.processRequest(RequestController.java:71)
at com.mslv.oms.jsp.controller.RequestController.processRequest(RequestController.java:134)
at oracle.communications.ordermanagement.jsp.controller.MainServlet.processRequest(MainServlet.java:103)
at oracle.communications.ordermanagement.jsp.controller.MainServlet.doProcess(MainServlet.java:135)
at oracle.communications.ordermanagement.jsp.controller.MainServlet.doGet(MainServlet.java:92)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

 

 

Solution

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