Registering an Adapter in CIS Fails With: The URL or Specified Certificate May be Invalid (Doc ID 2296295.1)

Last updated on AUGUST 14, 2017

Applies to:

Oracle Health Sciences CIS - Version 4.6.2 and later
Information in this document applies to any platform.

Symptoms

 Attempting to register an adapter with CIS fails. The error on the screen shows: Unable to successfully communicate with adapter. The URL or specified certificate may be invalid.

The web logs on the InForm Adapter server show no POSTs going to the CentralAdmin interface.

The event log shows the following,

Call to web method "CreateSimpleAdapter" failed for adapter "https://<URL to Adapter>/CentralAdmin/CentralAdminService.svc".PhaseForward.CentralAdmin.Framework.Common.Resource.CAException: Call to web method "GetAdapterInfo" failed for adapter "https://<URL to Adapter>/CentralAdmin/CentralAdminService.svc". ---> System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index

Server stack trace:
at System.Collections.CollectionBase.System.Collections.IList.get_Item(Int32 index)
at MessageInspector.ClientMessageInspector.LoadCertificate(String subjectName) in c:\CIS46SP2\CISSynchAdapter\MessageInspector\ClientMessageInspector.cs:line 83
at MessageInspector.ClientMessageInspector.SignMessage(XmlDocument doc) in c:\CIS46SP2\CISSynchAdapter\MessageInspector\ClientMessageInspector.cs:line 116
at MessageInspector.ClientMessageInspector.BeforeSendRequest(Message& request, IClientChannel channel) in c:\CIS46SP2\CISSynchAdapter\MessageInspector\ClientMessageInspector.cs:line 48
at System.ServiceModel.Dispatcher.ImmutableClientRuntime.BeforeSendRequest(ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.PrepareCall(ProxyOperationRuntime operation, Boolean oneway, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at PhaseForward.CentralAdmin.Framework.CentralAdmin.CentralAdminService.GetAdapterInfo(XmlElement requestParams)
at PhaseForward.CentralAdmin.Framework.Adapter.AdapterWseWebMethodHandler.CallWebMethod(WebMethod webMethod, XmlElement request, CentralAdminServiceClient proxy, IPlatformPrincipal temporaryPrincipal) in c:\CentralAdmin46SP2\AppServer\Framework\Adapter\AdapterWseWebMethodHandler.cs:line 126
at PhaseForward.CentralAdmin.Framework.Adapter.ComplexAdapter.LoadFromWS() in c:\CentralAdmin46SP2\AppServer\Framework\Adapter\ComplexAdapter.cs:line 457
--- End of inner exception stack trace ---

Server stack trace:
at PhaseForward.CentralAdmin.Framework.Adapter.ComplexAdapter.LoadFromWS() in c:\CentralAdmin46SP2\AppServer\Framework\Adapter\ComplexAdapter.cs:line 471
at System.Runtime.Remoting.Messaging.Message.Dispatch(Object target)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at PhaseForward.CentralAdmin.Framework.Adapter.ComplexAdapter.LoadFromWS()
at PhaseForward.CentralAdmin.Framework.Adapter.SimpleAdapter..ctor(String url, String adapterDisplayName) in c:\CentralAdmin46SP2\AppServer\Framework\Adapter\SimpleAdapter.cs:line 61

Changes

 CIS was recently installed.

Cause

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