Empirica Signal displays: '"The system failed to initialize properly. Please contact your system administrator" .
(Doc ID 2296308.1)
Last updated on FEBRUARY 05, 2020
Applies to:Oracle Health Sciences Empirica Signal - Version 8.0 and later
Information in this document applies to any platform.
While accessing the Empirica Signal URL the following error message displays: '"The system failed to initialize properly. Please contact your system administrator" .
The issue may occur after Empirica Signal installation.
Review the weberror log file.
The Null listener error suggests that the Listener_properties file does not exist or cannot be found in the defined path.
Navigate to the directory where the Listener_properties file is located.
The above image displays a typo in the Listener name.
Confirm the file location as well:
The above image displays a base directory of U02. Hosted environments use U01 as a base directory.
This is ok as long as it is used consistently during installation.
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