Error: "The Application and Database Versions Do Not Match. Click Exit to Close the Application" When Attempting to Login to P6 Professional installed in a Citrix Environment (Doc ID 2296460.1)

Last updated on AUGUST 29, 2017

Applies to:

Primavera P6 Professional Project Management - Version 16.2.8.0 and later
Information in this document applies to any platform.

Symptoms

After installing P6 Professional in a Citrix environment, when any account other than the account used to install the application, the following error occurs:

ERROR
-----------------------
       The application and database versions do not match. Click exit to close the application.
       Primavera P6 Professional R16.2
       Expected database version:
       PMDB,1620.0001.0001
       Current database version:


STEPS TO DUPLICATE
-----------------------
The issue can be reproduced at will with the following steps:
       1. Install P6 Professional in a Citrix environment
       2. Attempt to login to P6 Professional with any account other than the install account
       3. Observe error

Changes

 

Cause

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