Cannot Authenticate RateManager Using Active Directory (Doc ID 2296499.1)

Last updated on AUGUST 11, 2017

Applies to:

Oracle Insurance Insbridge Rating and Underwriting - Version 5.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 5.4.0.0.0 version, RateManager

When attempting to authenticate using Active Directory,
the following error occurs.

ERROR
-----------------------

1) Exception Information
*********************************************
Exception Type: System.Exception
Message: System.ApplicationException: User(s) not found. Please check your username and/or password, and try your request again.
  at Insbridge.Net.Fwk.UserServices.Login(String subscriber, String user, String password, String application, String idnInfo, String passwordTimeOut, String licenseMax, UserTicket& ticket, Boolean connectionGlobal, Boolean networkLogin, String identifier)
  at Insbridge.Net.RM.LoginApps.Default.LoginSwitch.btnLogin_ServerClick(Object sender, EventArgs e)
Data: System.Collections.ListDictionaryInternal
TargetSite: NULL
HelpLink: NULL
Source: NULL

Cause

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