Wrong Transfer Adjustments - Final Bill (Doc ID 2297500.1)

Last updated on AUGUST 18, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.5.0.1.0 version, AD - Adjustments

When completing final bill, credit amount is being transferred from the Deposit SA to itself.

ACTUAL BEHAVIOR
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Wrong transfer adjustments - Final Bill

When the final bill is generated, deposit refund algorithm is creating wrong transfer adjustments.
It creates 2 transfer adjustments
  1st adjustment: From and To SA is deposit SA
  2nd adjustment: Wrong amount to the utility sa

Deposit Class - Deposit Refund algorithm used is CI_APPLYDEP (algorithm type - DEPREFMETH-D)
Payment Distribution - C1-PYDS-BDU

EXPECTED BEHAVIOR
-----------------------
Need to transfer correct adjustments - Final Bill

STEPS
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The issue can be reproduced at will with the following steps:
1. Created an account
 
2. Created Deposit SA – Start Date 01-01-2017
 
3. Created Residential SA – Start Date 01-01-2017

4. Created bill for the deposit SA with the bill date 01-01-2017
 
5. Created payment for the deposit Bill 01-01-2017

6. Deposit SA Financial history as of 01-01-2017
 
7. Created meter read for 01-Feb-2017 for residential SA
 
8. Created Bill for 01-Feb-2017 for residential SA

9. Created payment for 01-Feb-2017 for residential SA

10. Created bill for 01-Mar-2017 for residential SA
 
11. Created payment for 01-Mar-2017 for residential SA

12. Stop the Residential SA and Deposit SA
 
13. Residential SA Financial History
 
14. Deposit SA Financial History
 
15. Create the Final Bill
 
16. Deposit SA is having a credit of 103.57. System should transfer only the 103.57 to residential SA.

But it is transferring 103.57 to deposit sa itself (From and To of the XFER adjustment is deposit SA) and creates a new adjustment 207.14 to residential SA. This is causing issue for us. Deposit SA is not closed and it is holding debt balance

Cause

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