Convergence / Webmail Fails to Display Mail Body Containing URI with a Percentage ('%') Sign

(Doc ID 2297535.1)

Last updated on AUGUST 18, 2017

Applies to:

Oracle Communications Convergence - Version 3.0 and later
Information in this document applies to any platform.


Mail body containing a URI with a percent "%" sign does not display when accessed in Convergence via IE, Chrome or Firefox browsers, whereas the mail header displays correctly.  The problem is not specific to any user / client / browser.

Steps to reproduce:

  1. Login to Convergence as two different users.
  2. Try send / receive mails with mail body containing a URI with a '%' sign. For Example: "mailto:a%b"
  3. Receiver cannot view the mail body.

The above behavior is seen while using Convergence release 3.0.1 and


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