USSD Notification is Showing Incorrect Balance Amount to Customers (Doc ID 2297571.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Communications Network Charging and Control - Version 4.4.1 to 4.4.1 [Release 4.4]
Information in this document applies to any platform.

Symptoms

Unstructured Supplementary Service Data (USSD) is showing incorrect balance information to customers.

Example:
Instead of 57.08c customers get the notification with 57.8c and this is misleading as they think they have 80c left instead of 8c.

Balance amount is correctly displayed in the SMS screens -> General Cash as seen below:

Cause

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