USSD Notification is Showing Incorrect Balance Amount to Customers
Last updated on AUGUST 24, 2017
Applies to:Oracle Communications Network Charging and Control - Version 4.4.1 to 4.4.1 [Release 4.4]
Information in this document applies to any platform.
Unstructured Supplementary Service Data (USSD) is showing incorrect balance information to customers.
Instead of 57.08c customers get the notification with 57.8c and this is misleading as they think they have 80c left instead of 8c.
Balance amount is correctly displayed in the SMS screens -> General Cash as seen below:
Looking at the ussdgw logs we see that the value reported is 57.8c:
Cumulative balance for USSD is used to check the actual balance of customers, so the message received on their terminal contains incorrect information that is misleading them.
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