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Transcode Requests Are Failing On Specific Actors (Doc ID 2297591.1)

Last updated on OCTOBER 02, 2017

Applies to:

Oracle DIVArchive - Version 7.3.1 and later
Information in this document applies to any platform.


On Manager version 7.3.1, the Transcode requests are failing randomly on certain actor.

Error: The source/destination returned a command error: Actor returned:source/destination failure, change directory failed [The system cannot find the path specified. ]

The issue can be reproduced at will with the following steps:

  1. Open the Control GUI
  2. Monitor the requests processed by actor
  3. Notice the associated errors




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