Selecting (+) Order From Account And Person Context Menu Is Killing JVM

(Doc ID 2298639.1)

Last updated on AUGUST 22, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Information in this document applies to any platform.

Symptoms

If a person has 27 phone numbers , when a user selects (+) Order from account context menu or person context menu, an error results.

STEPS
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The issue can be reproduced at will with the following steps:

1) Select a person who has 27 phone numbers. Or add 27 phone numbers to a person.
2) From person context menu or Account context menu, click on (+) Order button.

Cause

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