Diva Manager Server Unresponsive - Symantec Antivirus issue

(Doc ID 2299050.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle DIVArchive - Version 7.1 to 7.3.1 [Release 7.1 to 7.3]
Information in this document applies to any platform.

Goal

The DIVA Manager server is not running anymore. It is in a non-responsive state. When rebooting the server, it freezes at the login screen. The access to the server can be done in safe mode only.
After restarting, it goes back to freezing on login screen.
 

Solution

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