Screen Goes Blank When Resolving Cost Discrepancy Using RCA Along With Other Reason Codes (Doc ID 2299119.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Retail Invoice Matching - Version 16.0 to 16.0.1 [Release 16.0]
Information in this document applies to any platform.

Symptoms

In ReIM 16.0, Discrepancy Resolution

While resolving discrepancies and using entering multiple reason codes (i.e Receiver Cost Adjustment with any other reason codes), then the screen is blank.

Steps:
1. Create invoice with cost discrepancy
2. Go to Summary Match , select invoice and receipt and click on Summary Match.
3. Click on Detail Match , select item to be resolved and click on Resolve.
4. Select Invoice as correct.
5. Go to multiple reason codes and add Reason Code Actions (RCA) along with any other reason codes.
6. Click on Resolve.
7. Document is resolved with RCA successfully
8. Create another invoice for same order with different cost and attempt to resolve with RCA using different reason code.
9. Go to Summary Match , select invoice and receipt and click on Summary Match.
10. Click on Detail Match , select item to be resolved and click on Resolve.
11. Select Invoice as correct.
12. Go to multiple reason codes and add Reason Code Actions (RCA) along with any other reason codes.
13. Click on Resolve.
14. Notice the Resolve Discrepancy Screen is blank.

Changes

 

Cause

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