Customer Details Having DiscountSharing Groups Got Cleaned up from ECE Cache After Billing (Doc ID 2299817.1)

Last updated on AUGUST 30, 2017

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.3.0.0.0 version, Customer data management

Customer details having DiscountSharing groups got cleaned up from ECE cache after billing with below error in ecs.log:


Steps:
-------
The issue can be reproduced at will with the following steps:
1. Create account (e.g. : 0.0.0.1 /account 12576336)
2. Purchased promotion with discount sharing object
3. Verify in BRM for all products and services, Discount sharing group is created with the discountProduct.
4. Verify in ECE cache if the account details exists.
5. Perform billing on the account
    Em_gateway.log shows published status as "1" .
6. Re-query the cache
    It does not display the the customer details.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms