IStream DM Server Enterprise Document Conversion: Shows Status Process Error 2600

(Doc ID 2300238.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle Insurance Istream - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.3.0 version, IStream Document Manager

When users are attempting to find new documents, the search returns no results.
In reviewing the Enterprise Data Flow Manager processes, the following status are reported

ERROR
-----------------------
Shows the Enterprise Data Floe Manager Processes Screen
Enterprise Extractor Process: Status = Schedule
Enterprise Document Conversion: Status = Process Error 2600
Enterprise Update Distributor: Status = Running
Enterprise Prospector Process: Status = Schedule

Interchange Pools
2119 Pending Messages in Extractor Ipool


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to IStream DM Server
2. Perform a search for new documents


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
User unable to find new documents

Cause

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