"Reset Notification for Forgotten Password" Notification Is Not Configurable and Forgot Password Functionality and Email Do Not Work Properly in Instantis EnterpriseTrack

(Doc ID 2300281.1)

Last updated on DECEMBER 06, 2017

Applies to:

Instantis EnterpriseTrack - Version and later
Instantis EnterpriseTrack Cloud Service - Version and later
Information in this document applies to any platform.


Resources/Users are receiving incorrect Email or Email without all proper information when attempting to utilize the Forgotten Password feature.

Resources/Users should receive the correct Email or Email with proper information (i.e. Temporary Password) when utilizing the Forgotten Password feature.

The issue can be reproduced at will with the following steps:

  1. Navigate to the Instantis EnterpriseTrack Login page
  2. Click the Forgotten Password? link
  3. Enter a valid Username
  4. Click the Submit button
  5. Receive Email stating only the following:
    1. Temporary Reset Password Expiry Period 1 Hour


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