SAACT Clears Out Account Address Source When Bill Route Type Is Changed On Start/Stop Screen (Doc ID 2300403.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Information in this document applies to any platform.

Goal

On : 2.4.0.2.0 version

SAACT clears out Account Address Source when Bill Route Type is changed on Start/Stop screen

When the bill route type on the Start/Stop page is changed from Postal to Email, execution of SAACT is clearing out the address source causing issues when trying to direct letters.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms