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Issues Implementating Breaking Start/Stop (Doc ID 2300551.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

On CCB v2.5.0.2.0


ACTUAL BEHAVIOR  
---------------
Error is encountered when activating an SA that has been started using Start/Stop and the Person linked to it has gap in sequence on Person Phone list.

SYSUSER - 205368-83934-1  2017-05-22 12:42:27,014 [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO  (support.context.FrameworkSession) (Server Message)
Category: 3
Number: 253
Call Sequence: ;CIPCPPHR
Program Name: CIPCPPHR
Text: Person ID field missing
Description: A mandatory field has been left blank.  Please enter a value and retry your request.
Table: CI_PER_PHONE
Field: PER_ID
SYSUSER - 205368-83934-1  2017-05-22 12:42:27,015 [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO  (api.program.Displayer_Impl) 2017-05-22 User: SYSUSER  12:42:27.01 End  :         CIPCOMAN
SYSUSER - 205368-83934-1  2017-05-22 12:42:27,024 [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO  (support.context.FrameworkSession) (Server Message)
Category: 3
Number: 253
Call Sequence: ;CIPCPPHR;CIPCOMAN
Program Name: CIPCPPHR
Text: Person ID field missing
Descri

Expected Result
----------------------
SA should have been activated and no change on Person Phone list should.

Business impact
-----------------------
SAs cannot be activated.

Cause

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In this Document
Symptoms
Cause
Solution
References


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