Issues Implementating Breaking Start/Stop
(Doc ID 2300551.1)
Last updated on JUNE 04, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.6.0.0.0 [Release 2.5 to 2.6]Information in this document applies to any platform.
Symptoms
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
On CCB v2.5.0.2.0
ACTUAL BEHAVIOR
---------------
Error is encountered when activating an SA that has been started using Start/Stop and the Person linked to it has gap in sequence on Person Phone list.
SYSUSER - 205368-83934-1 2017-05-22 12:42:27,014 [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (support.context.FrameworkSession) (Server Message)
Category: 3
Number: 253
Call Sequence: ;CIPCPPHR
Program Name: CIPCPPHR
Text: Person ID field missing
Description: A mandatory field has been left blank. Please enter a value and retry your request.
Table: CI_PER_PHONE
Field: PER_ID
SYSUSER - 205368-83934-1 2017-05-22 12:42:27,015 [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (api.program.Displayer_Impl) 2017-05-22 User: SYSUSER 12:42:27.01 End : CIPCOMAN
SYSUSER - 205368-83934-1 2017-05-22 12:42:27,024 [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (support.context.FrameworkSession) (Server Message)
Category: 3
Number: 253
Call Sequence: ;CIPCPPHR;CIPCOMAN
Program Name: CIPCPPHR
Text: Person ID field missing
Descri
Expected Result
----------------------
SA should have been activated and no change on Person Phone list should.
Business impact
-----------------------
SAs cannot be activated.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |