Billing Care: Balance Not Correct in Hierarchy (Doc ID 2300752.1)

Last updated on MARCH 28, 2019

Applies to:

Symptoms

On :  7.5.0.17.0 version, Customer Care

Billing care was displaying wrong PAST DUE charges in a hierarchy use case.

Consider a parent and a non paying child account hierarchy, when the Billing Care was displaying balances in such a use case, it added up Child Bill Unit Charges on top of what was already accumulated at the parent level in the parent's billinfo.

ACTUAL BEHAVIOR  
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In BC, the account balances were getting displayed incorrectly.
Instead of $500, it was displaying as $625, i.e. $500 + $125, Child Bill Unit's Charges were added up again with Parent Bill Unit's Overall Charges.

EXPECTED BEHAVIOR
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Parent Bill Unit's Charges (without including Child Bill Unit's Charges) = $375
Child Bill Unit's Charges = $125
Parent Bill Unit's Charges (with including Child Bill Unit's Charges) = $500

STEPS
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1) Create an Account (030-673193) with a Paying Parent Bill Unit.
2) Add a Non-Paying Child Bill Unit to the same Account (030-673193).
3) Load usages for Parent Bill Unit ($375) & for Child Bill Unit ($125).
4) View the Account Balances in Billing Care UI.

Changes

Cause

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