Not Able to Submit Check Refund Batch Through Payment Tool (Doc ID 2300755.1)

Last updated on FEBRUARY 15, 2024

Applies to:

Symptoms

On Oracle Communications Billing and Revenue Management (BRM) 7.5.0.9.0, when submitting a check refund batch through Payment Tool, the following error occurs:

This issue can be reproduced with the following steps:

1. Create an invoice account with Monthly Cycle Forward (MCF) event fee of $100
2. Generate a bill with the charge of $100
3. Submit a check payment of over-payment $110 in Payment Tool
4. Submit check refund of $10 in Payment Tool

Cause

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