Not Able to Submit Check Refund Batch Through Payment Tool

(Doc ID 2300755.1)

Last updated on SEPTEMBER 03, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management (BRM) 7.5.0.9.0, when submitting a check refund batch through Payment Tool, the following error occurs:

D Sat Jul 15 13:36:44 2017  hostname  cm:11090  fm_bill_item_refund.c:604 1:client-hostname:<no_name>:9272:13520:113:1500140203:186
        op_bill_item_refund return flist
# number of field entries allocated 20, used 4
0 PIN_FLD_POID           POID [0] 0.0.0.1 /account 49626906 33
0 PIN_FLD_ITEM_OBJ       POID [0] NULL poid pointer
0 PIN_FLD_AMOUNT       DECIMAL [0] 0
0 PIN_FLD_RESULT         ENUM [0] 1
E Sat Jul 15 13:36:44 2017  hostname  cm:11090  fm_bill_rcv_payment.c:1921 1:client-hostname:<no_name>:9272:13520:113:1500140203:186
        fm_bill_call_item_refund error: can't accommodate the refund amount
        <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_BAD_ARG:4>
        
        <facility=0 msg_id=0 version=0>
E Sat Jul 15 13:36:44 2017  hostname  cm:11090  fm_bill_rcv_payment.c:2002 1:client-hostname:<no_name>:9272:13520:113:1500140203:186
        fm_bill_call_item_refund error
        <location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_BAD_ARG:4>
        
        <facility=0 msg_id=0 version=0>
D Sat Jul 15 13:36:44 2017  hostname  cm:11090  fm_bill_rcv_payment.c:516 1:client-hostname:<no_name>:9272:13520:113:1500140203:186

This issue can be reproduced with the following steps:

1. Create an invoice account with Monthly Cycle Forward (MCF) event fee of $100
2. Generate a bill with the charge of $100
3. Submit a check payment of over-payment $110 in Payment Tool
4. Submit check refund of $10 in Payment Tool

Cause

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