Person ID Field Missing Error When Starting Service Agreement
(Doc ID 2301618.1)
Last updated on SEPTEMBER 28, 2022
Applies to:Oracle Utilities Customer Care and Billing - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 2.5 to 2.6]
Information in this document applies to any platform.
When starting a service agreement, the error "Person ID field missing" is shown. This is due to how the person phone numbers are stored on the Start/Stop Address Phone override page (CI_SS_PHONE_OVRD table). When there is a gap in the sequence numbers of the phone numbers, then it prevents activating or stopping the service agreement.
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