Person ID Field Missing Error When Starting Service Agreement

(Doc ID 2301618.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

 When starting a service agreement, the error "Person ID field missing" is shown. This is due to how the person phone numbers are stored on the Start/Stop Address Phone override page (CI_SS_PHONE_OVRD table). When there is a gap in the sequence numbers of the phone numbers, then it prevents activating or stopping the service agreement.

 

Cause

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