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Person ID Field Missing Error When Starting Service Agreement (Doc ID 2301618.1)

Last updated on JUNE 02, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.6.0.0.0 [Release 2.5 to 2.6]
Information in this document applies to any platform.

Symptoms

 When starting a service agreement, the error "Person ID field missing" is shown. This is due to how the person phone numbers are stored on the Start/Stop Address Phone override page (CI_SS_PHONE_OVRD table). When there is a gap in the sequence numbers of the phone numbers, then it prevents activating or stopping the service agreement.

 

Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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