Person ID Field Missing Error When Starting Service Agreement
(Doc ID 2301618.1)
Last updated on JUNE 02, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.6.0.0.0 [Release 2.5 to 2.6]Information in this document applies to any platform.
Symptoms
When starting a service agreement, the error "Person ID field missing" is shown. This is due to how the person phone numbers are stored on the Start/Stop Address Phone override page (CI_SS_PHONE_OVRD table). When there is a gap in the sequence numbers of the phone numbers, then it prevents activating or stopping the service agreement.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |