Deadlock Observed During PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER
(Doc ID 2302289.1)
Last updated on AUGUST 18, 2020
Applies to:Oracle Communications Billing and Revenue Management - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
On Oracle Communications Billing and Revenue Management (BRM), 188.8.131.52.0 version, Subscription Management, a deadlock is observed in the below scenario while calling 'PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER' opcode when done in bulk under the same account.
The deadlock can occur when trying to place bulk orders from Siebel for the same large corporate account (which has a single account and billinfo containing multiple connections), where the 'PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER' opcode is being called to transfer services under one account to a different account.
cm.pinlog and dm_oracle.pinlog show the below errors during this operation.
Error in cm.pinlog:
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