Deadlock Observed During PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER
(Doc ID 2302289.1)
Last updated on AUGUST 18, 2020
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On Oracle Communications Billing and Revenue Management (BRM), 7.5.0.11.0 version, Subscription Management, a deadlock is observed in the below scenario while calling 'PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER' opcode when done in bulk under the same account.
SCENARIO:
The deadlock can occur when trying to place bulk orders from Siebel for the same large corporate account (which has a single account and billinfo containing multiple connections), where the 'PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER' opcode is being called to transfer services under one account to a different account.
cm.pinlog and dm_oracle.pinlog show the below errors during this operation.
Error in cm.pinlog:
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |