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Deadlock Observed During PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER (Doc ID 2302289.1)

Last updated on SEPTEMBER 21, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management (BRM), 7.5.0.11.0 version, Subscription Management, a deadlock is observed in the below scenario while calling 'PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER' opcode when done in bulk under the same account.

SCENARIO:

The deadlock can occur when trying to place bulk orders from Siebel for the same large corporate account (which has a single account and billinfo containing multiple connections), where the 'PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER' opcode is being called to transfer services under one account to a different account.

cm.pinlog and dm_oracle.pinlog show the below errors during this operation.

ERROR:

cm.pinlog:

Changes

 

Cause

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