Unable to view the data in the PDC GUI

(Doc ID 2302448.1)

Last updated on SEPTEMBER 15, 2017

Applies to:

Oracle Communications Pricing Design Center - Version 11.1.0.6.0 and later
Information in this document applies to any platform.

Goal

 Customer has reported a production issue where they are unable to login to the PDC server through the PDC GUI.

Some background:
ECE went down along with weblogic server.
Then re-started the weblogic server after which customer unable to login using the PDC GUI.
The error is

The login credentials are mastered in weblogic server.

Created a new user/password but now not able to see anything under offer, bundling etc menus. Also when click on Setup tab, page goes blank.

Solution

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