The Scroll Bar On Bill Factor Page Behaves Erratically In IE11. (Doc ID 2302808.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.5.0.2.0 [Release 2.5]
Information in this document applies to any platform.

Symptoms

On : CCB 2.5.0.2.0 version, ENV - Environment

The scroll bar on bill factor page behaves erratically in IE11

ACTUAL BEHAVIOR
---------------
The scroll bar on the bill factor page after clicking 'Get More' at the bottom of the bill factor characteristics behaves erratically. When you click on the bar itself it jumps back to the top of the page. Then when you try to drag it, it jumps back up there again.
This is working fine in chrome browser, issue coming in IE11.


EXPECTED BEHAVIOR
-----------------------
The scroll bar works fine without any flicker or jumping back to top when clicked on the bar

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to any bill factor screen.
2. Click on the 'Get More' button at the bottom of the displayed list of bill factor characteristics.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Affects scrolling to view long lists of bill factor characteristics.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms